National Health Insurance cards will be discontinued

National Health Insurance cards will be discontinued from December 1st, 2024. Instead, please use your My Number card and register it as your health insurance card using the My Number portal. This allows you to combine your My Number and health insurance cards into one. This is called My Number insurance card (or maina hoken-sho in Japanese).

If you allow it, clinics can use the My Number insurance card to see your medical history and any medications you have been prescribed, to help provide even better care than before.

More information is coming by mail

Takasaki City sent a notice in the mail to all residents who are enrolled in national health insurance as of August 1st, 2024. This notice contains personal information on any household member enrolled in national health insurance. It will also contain the last four digits of your individual number (your My Number). Please check that the information written there is correct.

Note

In the unlikely event that the information is incorrect, please contact the Health Insurance & Pension Division.

Other uses for a My Number card

Besides as a health insurance card, a My Number card can be used for the following purposes too:

• As a photo ID and as proof of My Number
• For filing E-Tax documents electronically
• For taking copies of certificates such as your residence certificate at convenience stores

Inquiries

Health Insurance & Pension Division (hoken nenkin-ka)

Tel: 027-321-1235 or 027-321-12364

Foreign language support

The government's My Number website provides phone numbers for inquiries in foreign languages. Which phone number you will call depends on the nature of your inquiry.

Questions concerning the My Number system or online portal

Tel: 0120-0178-26

Hours of operation: Weekdays = 9:30am to 8pm, weekends and holidays＝9:30am to 5:30pm (excluding year-end holidays)

Supported languages: English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Thai, Indonesian, Tagalog, and Nepalese

Other questions

Questions about the notification card or the physical card, or for freezing cards that have been lost or stolen, please call the following phone numbers:

Tel: 0120-0178-27*

*If you cannot get through, please call this number instead: 0570-064-738 (note that this is not a free number).

The hours of operation vary depending on the desired language. Please check before calling.

Daily from 8:30am to 8:00pm: English, Chinese, Korean, Spanish, Portuguese

Daily from 9:00am to 6:00pm: Thai, Nepalese, Indonesian, Vietnamese, Tagalog